They messed up my late father's bills for 4 years - saying he was in debt when he was in credit and saying he was in credit when he was in debt. He always paid by direct debit and the amount was set by them. This only can't to light since his passing. Now they lie to me about calling me back. One manager from the bereavement team promised on Friday that he'd call me the following Tuesday. When I rang the third time to ask when he would call me, I was told he was on annual leave and clearly lied when he said he'd ring me. I was then told another manager would ring me straight back. No one rang me back. Avoid this company AT ALL COST.