Terrible disgrace to call themselves British . No respect to customers , calling in outside contractor's. Leaving vulnerable customers with no gas no heat. Promising to call, I am still waiting after having gas turned off at 10.00 this morning and still waiting now 8.30 at night and still no gas or form of heating . I am 75 and have told them I'm I'll but still only young kids answering the phone with no knowledge or experience with customer care and sympathy for your situation but still take your money . Will be cancelling the Home Care Plan and looking for a different provider. Do not use this Company .