Don't be taken in with this home care product. Booked a service, no one turned up, days holiday wasted, re booked another appointment, another company turned up, adviced not to use the boiler, they did not have a part to fix the problem, call from British gas wanting to send someone out in three days time, explained we had no hot water and no heating, explained that there was a vulnerable person at the property, British gas engineer turned up within a few hours and said there was nothing wrong with the boiler. Lots of other issues in the past with servicing, we will not be using British gas again for anything. YOU HAVE BEEN WARNED!!!!!!!!!!.