Just been on to BG because according to online account we are in credit by £462, ask for rebate or lower the standing order, BG response was to check account, the took £435 in energy charges and said you are now only £26 in credit and you need to up your direct debit, when we asked what is the point of the smart meter and online account we were told it was to give accurate meter readings and up to date information. What a load of rubbish, so what they mean is do not take any notice of the meter or do not go on line and look at your account because that is not up to date either. So you charge more nad do even less, what a rip off and misleading company you are. And please do ask me to contact your through social media because we do not have these, we have an on line account to contact you were it is totally impossible to contact you because according to your virtual assistant all your operatives are busy and I am now leaving the chat, REALLY GREAT HELP, can't get hold of you on line and then cut off by a robot, and then you have to phone and wait to get through to somebody who you can hardly understand and completely uninterested!