Do not go with this company, I can’t wait for Utlita to have new customers again. Where do I start? To access the emergency credit you have to go the smart meter which is OUTSIDE. I am heavily pregnant, with a son. So today on the 24/02/2022 I have been standing outside the rain for 30 mins, because they don’t know what they are doing. Two of them put the phone down on me, because I am getting annoyed with them because I’m going to give birth in 6 weeks. There charges are a joke I put on 30 pound on and I kid you not that goes so quick. I can’t wait to leave them, Utlita is so much easier you get 15 pound emergency, there charges are super cheap! I put 30 pound electric on and it last me over a month. I don’t have the stress of worrying when my electricity is gonna run out, with British Gas I do. I can not voice how angry I am, I am still standing outside I have been on the phone for 20mins still and this is my 4th call. I HATE British Gas. I Never hated anything in my life. I’m waiting untill the middle of March then I’m going back with Utlita.