I’ve been having issues since the 5th of November, they entirely cut me off supply for my gas and said they’d booked an engineer as I have a daughter with a heart problem. An engineer wasn’t booked and I had to wait for a week for an engineer, my daughter caught a chest infection thank fully she was only hospitalised for a day. I topped up both my gas and electricity with the card sent to me by British Gas but the credit wasn’t transferring to my meter and I was being told I didn’t have a smart meter which baffled me. The call centre staff are useless and hang up the first opportunity they get even if you show the slight bit of frustration towards the service. They blocked my move to another provider claiming I owed them money which is pretty much impossible on a prepayment metre, I contacted the energy ombudsman as after 2 months British Gas had not addressed my complaint despite them sending out 4 engineers by this point and still my meters were not accepting the credit I was topping up despite British Gas advising they could see my top ups, the amounts and even the times I topped up. I had a gas engineer come out 2 days ago and have had to have another one come out tonight for my electricity as I’ve topped up £40 and I still don’t have electricity. I would recommend everyone contact the energy ombudsman as this is the only way they’ll offer a proper service, the engineer himself told me about how many complaints they’ve been getting. I’m just hoping now that the ombudsman have advised British gas that they have to let me switch that this will happen sooner rather than later. Sorry for everyone else who is having issues but it’s winter we all need energy to get through this period and not only are they not giving me energy they’re certainly draining all of mine