British Gas is a disgrace. They supply my property both electricity and gas; they are constantly mismanaging my accounts and inflating my gas account with additional charges, and threats of debt collection when most of the time my account is in credit. I have been in dispute with the company over 3 years regarding the location of my electric meter, which is on my neighbours property, and, I have difficulty accessing the meter. I have been trying to get them to move the meter. I have tried everything from accepting products offered to me such as the Smart meter; each time they come to install the meter they return with it. They tried to enforce a prepaid meter and got a warrant to enter my property to remove something that isn't there. I don't have an issue with the Pre-paid meter, but I do have an issue with the fact that their warrant agent accompanied by locksmith's tried to force entry into my property without first knocking to see if there was anyone at home when their equipment is no where near my property and in the process caused damage to my property. I complaint, they refuse to accept responsibility for their action. They sent me a deadlock letter, I went to the Ombudsman Services to make a complaint; my complaint was accept; however, weeks later the Ombudsman closed my case because BG queried Ombudsman acceptance of my case and basically lied to them about the length of my complaint being under 8 weeks, when, it had been 7 months. They can move the meter, I got assurance from UK Power Network, but BG refuse to assist me; they refuse to take accountability for attempting force entry into my property and the trauma caused, but instead have taken me to court for debt. Shame on you BG/Centrica, shows how much you're not listening to your customers.