British Gas robbed me! I’m not exaggerating, nor did I want to get to this point - but I’ve had enough. I’m aware that maybe other people have had a positive experience with British Gas but I’m not one of them. I’ve moved into a new property and was cursed with dealing with British Gas until my new supplier takes over. I’m on a pay as you go contract, and I topped up £40 on my card. I was left without hot water and heating for 24 hours! A British Gas engineer came by and checked my meter. He said I’d been paying off the previous tenant’s debt. So I contacted the customer service and they first tried to fool me wanting to credit me only £20. After some push back, I was granted £50. The agent said I’d receive a new card with the credit in 4 days. Needless to say, the card never arrived. I reached out again and a very rude agent convinced me to go ask for clarification to the off licence where I topped up. The guys had no clue what I was talking about - of course. So now, not only have I been robbed £40, been fooled and mistreated by agents, I’m also having to top up more and more. I’ve never been scammed so badly in my life. Beware of British Gas! They’ll try anything to steal your money.