Non stop issues since switching to British Gas. First they got the switch wrong and took over my neighbour's supply, took months to resolve that. Now since August I've been trying to get a smart credit meter fitted and they keep cancelling the appointment. When I call up they show no empathy or even understanding of the issue. They have a script they stick to and have no knowledge outside of it. I've had multiple false promises and assurances, failed call backs, promised refunds that I have had to chase. Still no smart meter. Worst company I have ever dealt with. They don't care and aren't afraid to hide it. One member of staff just laughed down the phone and offered no solution.