Took out boiler cover in January 22 waited 8 weeks for a service. Should have turned up to between 8am and 12 never turned up. When I rang to see why was told the engineer had gone home sick. Asked why I wasn't informed of this she never really had an answer.so now I have to wait till 26th April for my service. You would think they would fit you in early as they had let you down, people get sick I know,but could they not ring you and let you know. £270 a year for rubbish service. My wife and I are both in our 70s it's a good job it wasn't really cold. 4 hours without heating. All they do do was let us know, if I wouldn't have rung I would still be waiting,