British Gas are a damn joke . I’ve tried to book a service on line but it won’t allow me I’ve tried to log into my account to also try and do this , not possible I’ve tried 3 phone numbers I have on their paperwork I have on file ...no longer exist I had a service contract and they never contacted me to do a service , although they were adamant they had ?? ,and I hadn’t realised this was standard yearly so 3 yrs in having paid for a service I booked one then discontinued my service plan . It says in the eek they are open on the phone to 8 pm I’ve been phoning since before 5 pm , now 5.20 pm and then having answered many questions they tell me the offices are closed . As soon as I find another supplier I’m moving my account they are a joke !!