For 9 years I jogged along as a British Gas customer, no real issues. In April 2021 I’m told my account is being moved to British Gas Evolve(no choice in the matter!). My two smart meters ceased to be smart overnight, and I was constantly told to submit meter readings. As a disabled person I find it impossible to read a meter at ground level. I informed BGE of my inability to read meters and asked for replacement smart meters, to no avail. Since April 2021 I have had no statements, I can see no bills and no direct debits showing, although I can see they have been taken from my bank account. Recently I called and asked for a paper statement, only to be sent one with items listed as “Miscellaneous documents”, “reversals” …..anyone know what these are?, the customer service personnel certainly don’t! November 2021 I’m informed I’m being transferred back to BG……it’ll be seamless…..haha.! Now according to BG I have 2 accounts with them! Apparently I have to “be careful when I sign in to make sure I’m in the correct account”…..a gem of advice given when I rang for clarification. It’s a total joke. I still can’t see any bills, direct debits, energy usage, order a new smart meter, website and App is cr**! They send generic letters in answer to my complaint emails, it’s obvious they haven’t been read by a human being. Think a complaint to Ofgem in the pipeline….