Absolutely useless company. Switched to them in September 2021 and not had a bill or been able to login since then (the direct debit of course takes money every month). Their website and app continuously say 'Oops something went wrong' or 'we are having problems try later' when logging in, the chat system, never cnnects to a real person (even after many hours) and its impossible to phone them as they are too busy. I have smart meters but they keep asking for meter readings which I can't provide because their site never works. Surely I have a legal right to see how much I am being billed each month? If there are tech problems with sites or apps then they should be forced to send out the bill via the post. Unfortunately British gas is one of only a handful of energy companies left now so not much choice.