Just what is wrong with your online account website, Energy usage has not been updated since February 16th for electric, no energy usage for gas at all, I recently moved house in January and had letters to say my account was up and running and information was being updated correctly from the smart meters. Meter readings are updated on the main gas and electric pages but looking at historical meter reads they show the initial estimated reading even though I supplied readings when I moved in. I had smart meters installed at my previous residence in 2017 and information displayed was very good and informative, continuous upgrades to the website have gradually removed information available to the effect that it is now a third rate service, upgrades to the website are just beneficial to British Gas and not the consumer, it is like they do not want the consumer to question what is shown, just the minimum info now. Smart meters were supposed to supply information to help you budget and take control of your energy usage. As it stands at the moment I cannot do any of this, it is very frustrating, no information so I can control my energy usage other than it is quick to tell you to adjust your direct debit up. I have no display at this residence and the one at the previous house failed to display correctly from day one, I complained about this to BG and to the energy ombudsman, the bottom line was there was a software problem that was known about and BG could not give a date to fix it and closed out the complaint, it is a joke. Ways of contacting BG to complain have been degraded, long telephone waiting times and anything other than billing you have to go on the chat, another nightmare, I want to be able to talk to someone or at least by email. I worked for many years on oil and gas metering and we would not accept a performance like this from a supplier or to who we supplied to but BG seem to be able to get away with this. Will see what happens on 1st. April once the price cap is removed and if the system starts to show correct data. Come on BG you cam do better than this.