I’d thought that my 98 year old mother was just unlucky in the way that she was treated by British Gas. A quick look a rating of 1.3 out of 5 tells its own story not to mention the number of ‘sorrys’ on the forum (doubtless there’ll be another now). My mother was left distressed after three slot appointments were missed. One unscheduled visit occurred surprisingly late at night when she was in bed. Engineer put a card through the door. Two appointments were no shows. On another occasion the Engineer failed to knock, put a card through the door and charged off. Engineers no longer phone ahead when they are on their way. I suppose disgraceful covers this saga. There are other words.