Supply took over by British gas after collapse of People's Energy September 21. Expected teething problems but have never known anything like it...... Welcome don't do anything we will take over your DD....you don't have to do anything. Err Nothing 2 months later. Made emergency voluntary payment after 2 months at Xmas knowing debt only builds........till my first DD kicked in January....based on????? Rang to ask what, when,where am I up to what is my monthly average what is my true balance so I can educated guess my payments.........as by January had only received a no sense no correct info bill and another not due till April!!!!! Asked for monthly bill in meantime so can follow....don't do only quarterly (more potential underpayment time) Answer don't worry if you owe we will bill you in April....a fortune of debt of course....if I had not acted...... The app is as much use as a chocolate fireguard. Despite monthly uploading of my readings you don't get any real time balance....whilst guessing where are you up to.......especially as a new customer now in a different payment deal than before with clear online balance/usage at all times.......am now in a secret one. The direct debit app advice randomly goes up and down with no clue where the figure comes from......as yet no 2nd bill to compare to the 1st... No clue if it true usage or includes previous credit now transfered to my account....all part of the secret. And all this before the massive increases to come. All I want is accurate regular information I can monitor so I can keep up to date with my payments...... I have had resorted to paying extra money on account ready for the suprise catch up bill in April..... Am sure many people will not have done and will get more than a shock when after 6 months after takeover they finally see their true balance......just before it shoots up again. Have no problem taking on responsibility paying without being asked as common sense tells me the buck will land on my toes when it all becomes clear... But 6 months of nothing accurate to guess on or no information due to quarterly billing....when bill one was not up to date and bill 2 not even landed yet..... Need a crystal ball..... And an advisor who I can understand a word of ....and had no answers to the most basic questions part from oh don't worry April bill will have caught up. Thanks...... that be 6 months after takeover before have slightest clue.....