Basically my electric and gas company Bristol energy went bust, and I was switched to British gas, and this was in January, and it is now April, and basically while I was with Bristol energy, there was major issues with the company that they use to read the meters , read them wrong 5 times, so Bristol energy put my account on hold, and did a complaint about the meter readings, and booked another one in December,as we are on the priority meter reading list, but asked us to monitor the meter reading person, we did this and yet again he was about to do the same, and my husband said you are doing it wrong, he walked off and to speak to his boss on the phone, and while he was gone , my husband took pictures of the meter readings, and eventually the meter reading person came back and agreed that he was doing it wrong, and he did something then walked off , and later my husband sent the pictures of the readings to Bristol energy, but when British gas called me last week they said that a final bill was done from my previous supplier Bristol energy, but when she told me the meter readings, they was not the ones done in December they were the disputed meter readings that had been causing issues with my Bristol energy bills, so basically Bristol energy administration team have sent the wrong meter readings, and my husband even repeated over the phone to British gas , the meter readings, so the lady who was on the phone, said that they would have to sort it out, and someone will call you on Monday and no one has contacted me yet, and basically they sent me a week later a holding letter, delaying everything again, and the meter readings day has passed not very impressed with this situation, it is not doing my stress levels at all, but no one seems to care