Was moved here from Peoples Energy. I didn't rate Peoples Energy but they were leagues ahead of British Gas. Waited months for our first bill after being told "it's coming" and was told we owed £250+ despite coming over from PE with a £270 credit. They set up our direct debit for £98 a month, which the website consistently states is 'not enough' despite still being in credit each month. Their website barely works, and cannot track our energy usage reliably. They constantly tell me to submit meter readings despite populating our bill with automatic ones, they refuse to change our billing period to monthly from quarterly, despite their website saying you can do so at any time, the bills frequently miss off the gas charge despite us being a dual fuel customer and to get the bill re-generated we have to sit for hours on the phone or live chat to get them to do it. This has finally culminated in them just taking away the energy usage charts on our account on our website so we can't see what we're being charged and are just constantly being told "You're not paying enough for your energy" despite our bill saying we're now £300 in credit, and when I queried this we were told it was because "your meters aren't on our system and need to be set up by our engineering team". British Gas are an absolute joke, and the only reason we haven't switched is because of all the havoc with the market right now preventing us from finding any deals - we don't even know how much our unit cost is now the price cap has been raised and BG won't tell us! Stay away and go with another supplier if you have the choice. Their customer service and usability is the worst we've ever experienced, and we've been supplied by Npower! They're an absolute joke.