One star is being very generous, I have been with British Gas for 2 years and to say I am disgusted is an understatement. Due to having a hospital procedure I had to move out of my property for 3 weeks (1 week hospital inpatient stay and 2 weeks recovery with family). My family checked on my house regularly and topped up my meter when it was low for me, on the final check before going home there was plenty of money on the meter and all the food they had just brought for me to move home with was put away in fridge and freezer. The day I was due to go home 3 days later my family took my belongings for me before hand and all my electric was off and all food was defrosted. I contacted British Gas to let them know what had happened to see what was wrong for it to turn off and they told me this happens sometimes it’s the smart meter rebooting. I explained the situation regarding loss of food and why I wasn’t home when this happened and they told me that they don’t reimburse for food loss and nothing could be done. I requested to speak to a manger and place a complaint and was told I would receive a phone call within 4 hours….a week later still no phone call. I then contacted them again and I was told all they could offer was £30 on my meter and I explained I had done a whole months food stop and did not need money for electric which was already topped up but needed to replace the food lost so I could move back to my home with my 2 children including a baby. I then informed them that I would be taking this to social media so other family’s using this company can see how poorly single mothers are treated and I was hung up on. Do not use this company they do not care about family’s or helping correct there mistakes. Nearly 2 weeks later and still not resolved so I can move back home