BG have pretty much made me homeless. Tried to move address but their total failure to reconnect me at my new property left me with no alternative but to cancel my new tenancy. I spent three and a half working days to be put through to the billing department. One phone call lasted 1 hour and 42 minutes while they put me on hold. My phone went dead and I had to discreetly recharge it at the library. I am a pensioner and it's lucky for me that I left a couple of weeks crossover on my moving dates otherwise I would be sleeping in my car. I have written and complained to BG but it's no surprise that they haven't contacted me. As soon as I can I will go to the Ombudsman. Despicable company who should not be be allowed to carry the name of any nation in their title. Shame on you B...... Gas !!!!!