I had some questions about my account, I was determined to actually speak to someone this time so I patiently waded through the usual automated fobbing off when success arrived, I finally got though to a customer agent who was helpful enough but unfortunately her foreign accent was so strong I did understand a single word she said. Does anyone have any advice for me...because I know I need to be very careful what I say for being accused of being racist and getting arrested. To be honest I would rather my gas account issues lay unresolved, even if British gas owe me thousands because I am too scared of being arrested by the Police for being accused of being racist...if this makes sense. Thanks