British Gas are a disgrace I have been trying to get my monthly billing meter changed to a pay as you go. British had have told me that this will happen 3 times now it has not. I have the top up app and cards which I cannot use. I was assured by British Gas that my electricity supply would continue until the switch happens. My electricity is off now. I have a disabled wife with dementia who uses electric equipment and medication which must be stored in the fridge. Luckily my wife is in hospital at the moment. This totally unacceptable and shambolic. I am receiving bills which they expect me to pay that WILL NOT be happening. I am no way racist but every time you ring you speak to a South African call operator most struggle to understand what you are saying. This BRITISH gas is supposed to be our flagship company. The second other companies are taking on new customers I will be changing supplier and do not care if I end up paying more. Anything to get free of British Gas