Pre paid meter display screen went blank the end of March , I panicked because of my electric running out. After being in a queue a hour and forty minutes I managed to get through to customer service only to be hung up on. I tried the following day and was told I would be rung back after them saying I had to have smart meters fitted or pay £130 for a ordainry meter .I didn't want smart meters but I had no choice as I wasn't prepared to pay for a ordainry meter again , bullying tactics by British gas. Surprise , surprise they didn't ring me back after she promised to. It was then that I got in touch with citizens advice and they immediately gave me a case number and rung British gas who then got in touch and gave me a appointment for 4 days later , I'm sure that you can guess that I received a message from British gas that due to unavailability of engineers that my appointment was cancelled . Quoting my case number I rung citizens advice and within a hour British gas got in touch and my appointment went ahead. I urge customers of British gas to get in touch with citizens advice they were brilliant , I had regular phone calls off them to see if I was ok and I can't praise them enough. I was promised £30 cheque from British gas for inconvenience but you've guessed it , I have never received it.