A terribly organised company. The booking team books appointments and then can't find them. Not one person you speak to on the phone has any idea where or what the engineers are doing. 2 appointments booked for a smart meter and one appointment left without hot water over the weekend after being 'assured' someone will be out to sort it out. Not ONE engineer turned up. You take days off work, lose days' wages and they offer you £30 for the missed appointment. They also book appointments telling you it's between certain times, without ever actually booking it, they message several third party engineers who IF they can do the job, will book you in. The people on the phones do not tell you this, you think you have an appointment. Worst company and service I have ever had the misfortune to do business with. Avoid like the plague.