Homecare Central Heating Cover I have been a british gas homecare customer for more than 10 years. My boiler has broken down and I have no hot water or heating. I tried the website to book an appointment the website was down. I rang their service centre. I explained my problem and advised that my wife was suffering from terminal cancer and was very frail. Their operative had two options for me. 1) Wait for 8 days for an engineers appointment or 2) Get someone else to fix it. Their operative was unhelpful in the extreme. This is April - not the depths of winter. Why anyone would pay £60 per month for this appalling service is beyond me. You would be better off self insuring. Direct debit will be cancelled tomorrow.