The service I received this Morning was absolutely appalling and utterly rude. First and foremost, for your Agent to ask me the reason I’m enquiring about a Bill increase might it be that I cannot afford it! The disrespect and rudeness were beyond me. Now as a British Gas customer I’m not allowed to enquire about a price increase that’s coming out of my Bank Account, ridiculous. Secondly, I didn’t even receive a notification from British Gas informing me about the price increase not even a letter, e-mail, text, or a phone call informing me that there might be an adjustment to your Gas/Electricity Bill. The lack of communication is unacceptable and inexcusable for a Company that prides itself on keeping their Customer informed with the latest updates. Thirdly, I’m trying to explain to your Agent where the Gas Meter is located but continuously keeps arguing with me about its location which was very frustrating and came across very arrogant. When I’m Physically here and someone is thousands of Miles away keeps arguing with me was very rude. And why doesn’t British Gas allow its Agents to give their last name not only their first names?