Pay a fortune already for Home Care. Charged £50 excess for a fault caused by the service engineer bearing in mind we have never once needed to do a call out for it. The day it was serviced it developed a serious fault. Two separate customer service employees confirmed that the excess would be waived. Sent an invoice the next day. Next customer service employee incredibly rude and wouldn't let me get a word in. The one after that couldn't help but advised that they'd contact debt recovery agency if it wasn't paid. So left completely out of pocket for a fix that we didn't need until it was serviced. Appalling, avoid. I would say it's a waste of money, but it's that plus costing you even more when they break your boiler!