I was switched from PFP to British Gas in sept 2021, I even contacted the ombudsman, Imade a simple request "How much would my monlthly payments be" I am still awitingan answer, the online information is not easyto follow. there is now an electric bill for over £700+ but nothing to show how this has been worked out, I have called their number on 4 occasions this week and message state 20 min wait time, I have waited for over 45 mins and had no answer. I spoke to someone on 22/5 after waiting nearly 1 Hour she said " your bills from sept to 22 april are £232 in debt for gas and £67 in debt to electric and next bills not due until july" so I want to know where the £700+ has come from, I have todaybeen trying since 9am to go onlive chat, Ihave been disconnected twice passed to another agent 3 times and now they have ended the chat and sent me a linkto get large print bills, there is nothing wrong with my eyesight and a free gas check, I dont need this as the property is owned by the council they already do a free check, I am absolutely furious with british gas and do not know what to do next, I think they have seen £singns and greadily taking on more than they can handle and all this to the detiment of its customers