My electric pre paid meter display went blank , after waiting for 1hour and 40 minutes my call was answered and then I was cut off. The next day this happened again , panicking I rung Citizens advice and asked if they could help me , they passed me to their support department where a lovely lady listened to my problem and said she would get in touch with BG , within half a hour a customer service agent from BG got in touch and arranged a appointment for a engineer to come and replace my gas and electric meters for smart ones. The lady from CAB rung me daily to make sure I was ok making sure my electric hadn't run out. The day before the meters were due to be fitted had a text off BG cancelling my appointment because of lack of engineers , Citizens advice were notified by me of this and once again they got in touch with a Grace Walker from BG who then rung me and the appointment went ahead. I cannot thank Citizens advice enough for all there help if it wasn't for them I would probably be sitting here now with no electric supply. I URGE everyone to get in touch with citizens advice whether you are vulnerable or not to get the help you deserve because BG certainly don't care about their customers. Read the reviews on Trust pilot it is truly shocking how they are treating people.