Was moved to British Gas from Peoples Energy Company, who I was really happy with, when they stopped trading had no choice in this matter and have had several issues with DD. While trying to sort was 188 in queue for live chat. However would say that I then contacted them through Facebook messenger and had a very swift response from Damian who resolved my problem and sent details to customer services who also contacted me so my issue was not with this part of the service just the fact that I have to keep contacting them with DD issues. The first example being that after signing the initial DD form for £135 a month the following day I received an email saying that my monthly amount was £180 which had doubled!!!