Sorry to say that British Gas have been a complete nightmare to work with and it’s not getting any better. - I’ve made a formal complaint and still haven’t received a call - I’ve been promised 3 callbacks and nothing - every time I call, it’s very matter of fact and the system is always down so they simply can’t answer questions - I haven’t received a bill for almost a year and now I’m told I owe money - My tariff has changed and they didn’t let me know - Without agreement or notification, they increased my monthly direct debit from £125 to £270 which sent me overdrawn - Everything and every message pushes you towards the BG app, but it still doesn’t work, doesn’t show your data - I have been in credit for months, but they won’t return my money - Apparently you can get an EV rate for electric car charging, but then it doubles your normal day rate - After several calls I have no idea what’s going on apart from my bills have increased by more than 100% - My boiler is overdue a service even though they have doubled my service package price Honestly the list goes on and I have proof of the list above Help!