Annual boiler service which should have been a formality as it has been in previous years, turned into a nightmare. Booked boiler service on a Thursday but engineer did not turn up until Friday. Engineer carried out a "service" & decided to disconnect the hot water due holes being found in the combustion box. Left my tenants without hot water for 4 days. I had to re-book a second engineer visit today & spoke with the same engineer who claimed that current bolier needed to be replaced with a new one as parts were no longer available. However further discussion revealed that parts for the boiler can be found online but British Gas don't want to do this & they want you to spend money with them on a new boiler. british gas engineer snuck in the fact that british gas offer interest free deals on new boilers (you see where this going right). Suffice to say I won't take british gas on their "offer" & will get a 2nd opinion on the current boiler. if it does need to be replaced then it won't be with british gas. A different angry/un-happy british gas customer :(