Atrocious company. British Gas were my supplier of last resort when MoneyPlus energy folded in 2021 and from day 1 they have been an absolute nightmare to deal with. Not only is their customer service virtually non-existent, they tacitly ignore formal complaints in the hope that you just go-away. My direct debit increased from £80 a month to over £240 and I complained to them that I would not be able to pay such an astronomical increase. This company is effectively gouging as much as it can from the millions of extra customers they have inherited from the failure of other firms. My attempts to resolve this via communication were ignored. I waited 28 days for a response before it became obvious that they were never going to respond. The £240 was taken from my account a few days ago and I made the decision to immediately cancel my direct debit and find another provider. Disgraceful behaviour on behalf of British Gas and were I in the market to move suppliers, I'd avoid these gouging, horrible shills at all costs.