Accepted payments throughout pandemic, while providing no service. Everything online unless you want to log complaint then you have to write a letter or phone high cost number with poor response, see other reviews. Paid for system flush, when boiler broke down the independent engineer informed me that I " should have had my system flushed, as this would have prolongede life of boiler". Transferred account from one house to next. After leaving Brithish gas recieved a letter 6 months later from debt collection agency informing me I owed them £125 from previous house 6 years ago. Just awful!