My mum had a boiler problem on Friday, BG came out and found the issue and ordered the part and promised to attend 1st thing Monday morning which the did at 8am and fixed the problem due to her health issues. The engineer was compassionate, curtious and very informative. A credit to BG. I have had my boiler service today & the engineer was polite, curtious and completed the service in a professional manner. BG you really do have some amazing engineers working for you and recognition & praise goes along way as these guys are the face of your company. Well done to both engineers, you were both amazing & true gents!