One star is too many! Verbal dispute over bills. I maintain daily spreadsheet so know exactly how much I’ve spent. This last month, not for the first time, their bill doesn’t equate to my expectations. I call and discuss, yes there’s a ‘problem’ and they’ll amend it. Even that, they f... up. And double my expectations. To compound their incompetence they now send me a breakdown of usage of gas and electric and money they’ve received on my behalf BUT what they conveniently forget to include is the credit balance of over £200 they received from my previous supplier. I see a very long day ahead trying to reason with these goons.