Waited in 6 hours for a gas service. They failed to arrive or contact me. Rang them 3 days later. According to call-centre can't ring, email or write to them to make a complaint. They listen to my complaint & make one on my behalf. Asked if I could have a copy. No. So 'I've' made a complaint but have no clue as to its contents. This is customer contempt not customer service. Reply from British Gas Hi Neil, it's disappointing that it's not been explained to you properly. If we've raised a complaint on your behalf, we should do all we can to work with you to resolve it or escalate it to our dedicated complaints team if it'll take a little longer to resolve. So we can find out where yours is up to, please get in touch over Facebook or Twitter with your details & include #Trustpilot in your message. If you don't have access to do this, you can use the live chat option via the website or app. Thanks, Charlotte Reply from Neil I have a complaint made on my behalf & now have to contact you so you can find out where you're up to? I'm not on Facebook or Twitter. You know my address & phone number so; look at the complaint you made on my behalf, think of a resolution then contact me with it.