Absolutely terrible service from the stone ages!!!! Their smart meter doesn't work but they won't replace it and openly admit there are no engineers in the area for months to come and have a look at it. As a result they are guessing our energy bill. Because we technically have a smart meter we aren't allowed to submit our own readings for better accuracy unless I sit on hold for 45 minutes during my working day because they don't take calls outside of Mon-Fri 9-5! I can not believe that during this period of increasing energy costs that a supplier is not taking ANY ACTION to help support customers. LITERALLY all it would require is the option to submit a meter reading online if your smart meter is not submitting readings. Even raising a complaint is difficult as you equally have to wait on hold or write a letter - no email address offered as a simple solution to raise concerns or get a quick response!!