Oh my word, where do I start? All was fine before my previous energy company went bust and we were automatically moved to British Gas meter readings were given all seemed ok, until I got the bill in Jan 2022 which showed I was using £421 per month of energy(£320 of this electricity alone), 26 chats, 3 calls and a meltdown when the call lady said "well it is winter" yes my love it is winter but for £320 per month I could grow enough Cannabis to afford the bill! Finally I spoke to a lovely lady who said this seemed excessive and that someone would come out to test my meter, the day arrived and engineer was doubtful it would be a meter issue and that maybe I should get electrician out, yes yes mate test the meter. What do you know meter faulty shiny smart meters installed bill adjusted to reflect outrageous issues start reading zero, I assumed this would be it. Day after engineer left house smart meter box lost connection, informed them via chat with the "have you turned it off and on" script. Also no bills just an exceptionally high electricity usage on the app( approx £320!!) finally a bill Jul 22 with an estimated reading from Mar-Apr and a £795 debit brought over. Full melt down 2 in progress cant get through on chat and attempted 7 calls where I was 143 in the line. Finally got through to an agent who has reversed my bill and said someone will be in touch...... I almost give up, I have no idea what I should/could be paying and with rising prices based on my alleged current use will be about 6K a year 5k on electricty. No we do not live in a Mansion nor do we grow Cannabis, no hot tub and recently had a full electrical check.