The worst company that I have ever dealt with. Staff and management are totally inept at dealing with the issue I have had to phone up for 8 times now! Gas meter was faulty, the electric meter was faulty, then engineer didn’t show up after waiting 5 hours. Three times British Gas promised a call back, all three times the call never materialised. After billing my account up to date and switching suppliers they “refunded” me the outstanding credit on my account. Or at least this is what they said. 5 days later no money, after phoning for an 9th time they confirmed the refund had been processed but that it would take up to 10 days. After 10 days still no money, I then receive a bill for £1900, even though my final bill was sorted and the refund of credit on to my account processed, and on the 10th phone call the operator informed me that they had never sent me a refund and that I was now in debt over £500. An absolute shambles of a company that is charging the earth and racking in huge profits. Avoid at all costs! I promise it’s not worth it to be, in any way, involved with British Gas. P.S I just received another bill for £37… Ombudsman is the next point of call.