Moved into a new property in April, had no choice but to register with British gas. Asked to have a top up meter installed, they asked for meter readings first which I supplied them with. I was then told that they don't match their database so I should expect a call back. Never had a call back so I called up, explained what had happened and went through this whole process dozens of times over the course of 4 months. Now they are trying to charge me over £500 and the meter readings are still wrong!! Called up today, finally getting a top up meter but not until the end of September because that is the earliest they can get an engineer out to fix both gas and electric meters! Once the bill is paid off, I will be going to a different supplier!