I moved house and asked to be moved to BG for my electrical supply as well as they were already supplying the property. I asked for key meters and was told this would be OK. Chats, phone calls and letters later, they kept changing the details of my account and sending letters with conflicting information. Last straw, they have now changed my supply address so it looks like I will be paying a bill for a local solicitors office. Its the system, it's not fit for purpose. Different people dealing with different aspects of the supply and you have to speak to somebody else all the time. All very pleasant on the phone but if electricity advisers can't talk about gas what chance does anybody have of getting things sorted out.