Pure Evil. They lied and misled my mother who is a cancer patient. They promised no more payments in the spring only to demand more in September. The call centre agent was rude and aggressive towards her and didn't care when she tried to explain her situation he didn't care. I complained on web chat the agent was just as bad and labelled myself and my mother liars. Never known such a disgusting company that profits from pensioners fighting cancer and employing horrible customer service agents. Having Ebola is better than being a customer with this evil company. AVOID!!!!