Two major complaints 1. First complaint British gas fixed an appointment to fix my smart meter on 30/08/22 between 8am to 12noon, did not turn up. Later called that engineer will turn up before 4pm that day. I sat in my house all day till 9pm and nobody turned up and no apologies from British gas for my day wasted. I called British gas two days later and another staff fixed another appointment for today 06/09/22 between 1pm to 5pm. I having been waiting and is 5.40pm and no phone call or text or engineer. That two days of my valuable time wasted by British gas. I have call all numbers British gas to check if they will still attend, not making any head way with the automated machine responses after being on phone for over 30 minutes. This is totally unacceptable for a great company as British gas. The worse part of my call is that the machine still hasn't that my smart meter booking is 30/08/22; the booking for 06/09/22, seem not have been updated in British gas system and nobody to speak to. I feel really disappointed. Hence, all promises made by staff when they rebooted the appointment and sent me a text message for appointment for 6th September was ticking of box. It is disgusting. I have never had this sort of experience from aby company or British gas before. If someone told me this experience, I will not believe it will happen in Great Britain. 2. My second complaint, I cannot put here.