UPDATE, THIS MAY BE A PUBLIC PLATFORM, BUT YOU HAVE MY ACCOUNT NUMBER AND YOU CAN ACCESS MY CONTACT DETAILS, JUST ANOTHER COP OUT BY BRITISH GAS!!!! AS REGARDS YOUR CHAT ONLINE SERVICE, THEY CAN'T HELP AS PREVIOUSLY STATED!!!!!!!! USELESS COMPANY!!!!!!! You know what is so frustrating? When you actually state in your review that you do not use any form of social media, or that you have contacted customer service and you clearly state that they can't help you either! THEN YOU GET A REPLY FROM THIS AWFUL INEPT COMPANY FROM A PERSON WHO HAS NOT READ THE REVIEW PROPERLY OR TAKEN ON BOARD YOUR COMMENTS, SO WE ARE NOW APPROACHING 70 DAYS SINCE MY FAULT WAS REPORTED BY YOUR ENGINEER. SO HERE'S A COPY OF YOUR REPLY, IT'S LAUGHABLE AND PATHETIC, BECAUSE NO-ONE AT BRITISH GAS ACTUALLY CARES..... 1 REPLY FOR YOUR ENJOYMENT.... UPDATE FROM LUCY, WHO HAS CLEARLY NOT READ AND UNDERSTOOD THE REVIEW, NO SOCIAL MEDIA USED BY ME. HER ADVICE USE FACEBOOK OR TWITTER TO PRIVATE MESSAGE THEM!!!! OR I CAN CONTACT CUSTOMER SERVICE, WHO AS I'VE PREVIOUSLY STATED CAN'T HELP! NICE ONE LUCY!!! YOU TOTALLY EPITOMISE THE SHEER INCOMPETENCE OF BRITISH GAS!!!! YOU ARE A STAR!!!!!! Oooohhh!!!!! I have a "complaint Handler"!!!!! So come on British Gas, since when do I have a "complaint Handler"? When were they assigned? I'd like to know please? Give me a definitive ANSWER! HELLO! IS THERE ANYBODY THERE WHO GIVES A DAMN? My account number is 851018889363 get my details and call me.