After waiting in all day for a #BritishGas engineer as I have #homecare cover, 2 no-show appointments later, (booked yesterday morning Friday and today, Saturday) we're still sitting in the freezing cold and now have to wait until tomorrow again, Sunday, despite explaining that I have vulnerable individuals here! The first engineer claimed he was here, however he did not knock as requested. I stood by the front window waiting for ages, went to the toilet for 30 seconds in which time he claimed he'd been and gone. 15.47 - I rang bg to ask them to please rearrange for someone to come today, the woman I spoke to assured me someone would come by 6pm today, I said ok, however no one showed up. 18.05 - I rang again to ask what time I can expect the second engineer. However, the person stated there had been no further appointments scheduled today, so the woman had lied to me. Finally, this last out of hours customer service rep (Dennis) was so rude, cold and uncaring when I requested that a manager please call me back and that I had to go (I had been kept on that call for almost one hour), screaming aggressively and hoggishly at me when all I simply stated was that I had understood he could not guarantee a call back, but that I was unable to wait again and had to go. Not only was I let down by the the first engineer who could not be bothered to do the job, the second woman who promised someone would come today, the third rude customer service rep. Now we have to wait in the cold again for another day tomorrow... So much for caring about the vulnerable. I am disgusted, as this is not the first time bg have let me down in the past month and a half, I have also advised my friends and family to avoid british gas at all costs if they wish to stay warm this winter. I would like this to be fully investigated, to be recompensed for the shoddy service received/in this case, 'not received' on more than one occasion. It seems paying for homecare cover these past 20 plus years will have been absolutely futile.