Really disappointed in your service, always thought you were one of the good guys. Two weeks ago you advised there had been an error your end and that my bill would be looked into, a discount would be applied and debits would be frozen until such a time as you had investigated further and discussed the outcome. You even went as far as to schedule a call. I came away from this experience feeling lucky to have such a caring provider. Two weeks later you’ve pushed an £800 monthly debit through for a one bedroom flat. To cap it off you have no notes on your system, I was hung up on once, your average waiting time is twenty minutes and when you do get through your call centres are unable to offer any meaningful assurance a fair resolutions will be reached. Anyone got any suggestions of better energy providers?