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Steve Taylor
Homecare Rubbish Woke up on the 19/09/2022-boiler screen blank, no hot water no heating. Tried to book an appointment on line earliest 21/09/2022 between 8 and 12am Phoned to say that is ridiculous basically got told "take it or leave it". 21/09/2022- waiting for the engineer. Get a call at 10:00 am saying the engineer can't make it. I complain they say ok the engineer will be there by 1:00pm. I now have to book a days leave. I write a review on Trustpilot, there is a response that it is sorted with links to facebook &twitter (neither of which I have). Come 4:00 p.m still no engineer so I phone. Sorry but the engineer is not coming but we'll book you in for tommorrow between 8 and 12. 22/09/2022- I decide to go into work as I can't take another days leave waiting. I get a text at 10:00 am to say the engineer is on schedule. 12:30 p.m I get a phone call to say the engineer is running late but can they make it in the afternoon (between 1 & 6 p.m). So I am still waiting now 125 hours without hot water or heating. It is all lies from the television adverts to the booked appointments. AVOID AVOID AVOID. I shouldn't really be writing this review as a bad review seems to prejudice you but hey ho it can't get any worse or can it............
2 years ago
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