If I could, I would give a 0 to this company. They are fu*cking sh*it and a big joke. I wasted 3 hours on the phone today because my bill hasnt arrived yet. I called in May so they can change incorrect details because I was shown as pay as you go customer which I never was! They never changed it so I had to waste my time again today. I spoke with 3 people at first, I was told new bill will arrive within 3-5 working days. I checked my app and they added 2000kwh to my usage, from nowhere. I called again the lady on the phone asked questions about meter serial number, meter readings and then told me she cant access my usage but bill will arrive within 7-14 working days. Fu**cking unbelievable! Everyone is saying different information. When I asked why and where they got that number from and if I can speak with team leader, she didnt mute herself and I could hear team leader saying to drop the call with me and hung up on me. Can you believe it? Such a big company an has to use poor and useless customer service in India to save money. I honestly have enough dealing witg you every month but unfortunately no one is taking new customers!!!!! You are waste of time and money. If anyone competent from british gas reads, please make changes because your company is useless