What a travesty and pale ghost of the formerly excellent British Gas company of yore is this current ‘British Gas’. Their most appalling telephone system sends you round multiple selections, none of which are the ones you want, with no option to get to a human unless you redial and try a different option. The voice option is equally limited in what it can accept eg ‘just say what you need, eg ‘meter reading’. Me ‘no power’ . It then repeats it. I try with ‘ emergency’. It just doesn’t understand that I had no power at all, on a cold day, and yet we were classed as a vulnerable household with tiny children and my daughter in a wheelchair. I first rang to take over a property. However the on line app never worked, and never recognised me despite repeated calls, my prepayment card (sent with the wrong first name and gender) never worked, and the change promised from pre payment meter to account never took place as promised, though my credit rating was good. The operators seems badly trained and clueless. You spend hours on the phone each time fruitlessly trying to get help. Even when I rang British Gas to fit a new boiler, they never rang back as promised, so (fortunately as it turned out) I went elsewhere. Then after each stressful phone call you get a survey of 4 short replies - but actually only 2 come - and as they never seem to take any notice of them I don’t know why they bother. A completely clueless company that is best avoided.